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Student Satisfaction Survey
If you see this don't fill out this input box.
The purpose of this survey is to assess the quality of services of the Office of Student Financial Aid at the University of Georgia.
Gender?
Male
Female
Classification?
Undergraduate
Graduate
Professional
Transfer
Other
Enrollment Status?
Full Time
Part Time
What was the purpose of your visit to the Office of Student Financial Aid (OSFA)?
Discuss Loans
Discuss Scholarships
HOPE/Zell Miller Scholarships
Summer Semester Aid Options
Explore Work Opportunities
Study Abroad
Satisfactory Academic Progress (SAP)
FAFSA Completion/Documentation Requirements
General Inquiry
During what time period were you assisted in our office?
08 a.m. - 11 a.m.
11 a.m. - 02 p.m.
02 p.m. - 05 p.m.
Upon arriving to the Office of Student Financial Aid, the receptionist greeted me in a prompt and courteous manner.
1 - Strongly Disagree
2 - Somewhat Disagree
3 - Neutral
4 - Somewhat Agree
5 - Strongly Agree
0 - Did Not Experience
After arriving, the OSFA Counselor was responsive in a timely manner.
1 - Strongly Disagree
2 - Somewhat Disagree
3 - Neutral
4 - Somewhat Agree
5 - Strongly Agree
0 - Did Not Experience
The OSFA Counselor provided adequate explanations when addressing my concerns and offered alternatives to my financial problems.
1 - Strongly Disagree
2 - Somewhat Disagree
3 - Neutral
4 - Somewhat Agree
5 - Strongly Agree
0 - Did Not Experience
If the OSFA Counselor did not know the answer to my question, he/she put forth every effort to find the answer.
1 - Strongly Disagree
2 - Somewhat Disagree
3 - Neutral
4 - Somewhat Agree
5 - Strongly Agree
0 - Did Not Experience
The OSFA Counselor was knowledgeable about financial aid policies and procedures.
1 - Strongly Disagree
2 - Somewhat Disagree
3 - Neutral
4 - Somewhat Agree
5 - Strongly Agree
0 - Did Not Experience
The OSFA Counselor was helpful and courteous to me.
1 - Strongly Disagree
2 - Somewhat Disagree
3 - Neutral
4 - Somewhat Agree
5 - Strongly Agree
0 - Did Not Experience
Overall, I am satisfied with the service I have received from OSFA.
1 - Strongly Disagree
2 - Somewhat Disagree
3 - Neutral
4 - Somewhat Agree
5 - Strongly Agree
0 - Did Not Experience
When contacting an OSFA staff member by phone, I was helped in a timely manner.
1 - Strongly Disagree
2 - Somewhat Disagree
3 - Neutral
4 - Somewhat Agree
5 - Strongly Agree
0 - Did Not Experience
The OSFA staff member was courteous during my phone call.
1 - Strongly Disagree
2 - Somewhat Disagree
3 - Neutral
4 - Somewhat Agree
5 - Strongly Agree
0 - Did Not Experience
In general, the OSFA staff member was effective and helpful during my phone call.
1 - Strongly Disagree
2 - Somewhat Disagree
3 - Neutral
4 - Somewhat Agree
5 - Strongly Agree
0 - Did Not Experience
When I contact OSFA by email, my inquiries are answered in a courteous and timely manner.
1 - Strongly Disagree
2 - Somewhat Disagree
3 - Neutral
4 - Somewhat Agree
5 - Strongly Agree
0 - Did Not Experience
OSFA’s Web site is an excellent source of financial aid information.
1 - Strongly Disagree
2 - Somewhat Disagree
3 - Neutral
4 - Somewhat Agree
5 - Strongly Agree
0 - Did Not Experience
OSFA’s Web site is easy to navigate.
1 - Strongly Disagree
2 - Somewhat Disagree
3 - Neutral
4 - Somewhat Agree
5 - Strongly Agree
0 - Did Not Experience
I do not experience technical difficulties with the OSFA Web site.
1 - Strongly Disagree
2 - Somewhat Disagree
3 - Neutral
4 - Somewhat Agree
5 - Strongly Agree
0 - Did Not Experience
What are some areas that OSFA can improve upon?
What aspects of OSFA are you satisfied with?
Submit
Clear
Office of Student Financial Aid
Student Satisfaction Survey