Student Satisfaction Survey

The purpose of this survey is to assess the quality of services of the Office of Student Financial Aid at the University of Georgia.
Enrollment Status?
What was the purpose of your visit to the Office of Student Financial Aid (OSFA)?
During what time period were you assisted in our office?
Upon arriving to the Office of Student Financial Aid, the receptionist greeted me in a prompt and courteous manner.
After arriving, the OSFA Counselor was responsive in a timely manner.
The OSFA Counselor provided adequate explanations when addressing my concerns and offered alternatives to my financial problems.
If the OSFA Counselor did not know the answer to my question, he/she put forth every effort to find the answer.
The OSFA Counselor was knowledgeable about financial aid policies and procedures.
The OSFA Counselor was helpful and courteous to me.
Overall, I am satisfied with the service I have received from OSFA.
When contacting an OSFA staff member by phone, I was helped in a timely manner.
The OSFA staff member was courteous during my phone call.
In general, the OSFA staff member was effective and helpful during my phone call.
When I contact OSFA by email, my inquiries are answered in a courteous and timely manner.
OSFA’s Web site is an excellent source of financial aid information.
OSFA’s Web site is easy to navigate.
I do not experience technical difficulties with the OSFA Web site.