Frequently Asked Questions about HOPE and Zell Miller Scholarships

• How can I determine what portion of the total amount listed on my Student Account will be covered by a HOPE award?

  When accessing your student account page online, you will see a total charge for tuition, fees and other charges. Some have incorrectly assumed that their HOPE award is applied to this figure. But of this total amount, your HOPE or Zell Miller Scholarship will address only the tuition portion. From the student account screen, you may access further detail about your total amount due. This will provide you with the tuition figure that is addressed by your HOPE or Zell Miller Scholarship.

• How can I be sure I am looking at the right total charges and payments?

  There are a couple of ways you can view your charges and payments. The first is the Quick View, where you can view the current account status and the e-bill. You can also choose the e-bill tab at the top of the page, which will take you to the most recent e-bill (statement) and also provide the current balance above the statement. It also has a link, which is highlighted in a different color, which shows account activity since your last statement. You may have to view both the bill and the current activity to see the full amount of tuition and fees, depending upon the timing of your registration, the receipt of the financial aid award by our office, and posting it to the Student Account. For example, if you registered for some hours in July and others in August, some will show up on the statement and the additional hours on the current activity. They would have to be added together to get the total.

• I am in a program that has a specialized (or differential) tuition rate. Why doesn’t the Zell Miller Scholarship cover this differential tuition?

  Under the new state legislation, the Zell Miller Scholarship pays 100% of this year’s standard tuition (or the standard Guaranteed Tuition Program rate if the student is still eligible for the Guaranteed Tuition Program). It does not cover higher rates than standard tuition, such as those charged by specialized programs.

• Do the HOPE and Zell Miller Scholarships cover any charges other than the prescribed portion of tuition?

  Neither the HOPE nor the Zell Miller Scholarship programs covers fees, books or other charges beyond the prescribed portion of standard tuition.

• Where can I find more detail about my HOPE or Zell Miller Scholarship?

  A more complete description of the HOPE and Zell Miller Scholarships may be found here. This link is also part of your awards on OASIS.

If you are unable to find an answer to your question in our FAQ section, please contact us via e-mail, by phone, or just stop by our office.